When was the last time that you heard a representative of any company not extol the virtues of their customer service?  Many talk about it, few execute.  Ten things that you can do to differentiate yourself from the competition: Communicate as frequently and timely with the customer that you already have secured as you do… Read More

It’s rare that one can say that they had a good experience at the dentist, but today I did.  It helped that my appointment was merely to have my teeth cleaned, and that fortunately they weren’t exposed to drilling of any sort.  Yet the positive experience can be attributed to more than just that. Interaction As… Read More

I look back on the past week with a sense of accomplishment.  I moved from one home to another, managed the contractor and the minor renovations that took place prior to and during the move, and continued to remain fully engaged with my business.  The one thing that I wasn’t quite sure I would be able… Read More

For some, Mondays can be difficult.  It’s the start of another week.  There’s so much to do.  So much that you expect of yourself.  So much that you want to accomplish.  It can all be very overwhelming.  If you’re a realtor, you certainly have a lot on your list. Follow up from yesterday’s open house with phone calls…. Read More

It’s really all about trust isn’t it?  “What’s really all about trust?,” you ask.  Everything! A Flashback As I sat to write today’s blog post, I thought of a recent awards ceremony that I attended.  Our team is recognized by the Wall Street Journal as the number one producing team in New England.  I flashed… Read More