When was the last time that you heard a representative of any company not extol the virtues of their customer service?  Many talk about it, few execute.  Ten things that you can do to differentiate yourself from the competition: Communicate as frequently and timely with the customer that you already have secured as you do… Read More

It’s rare that one can say that they had a good experience at the dentist, but today I did.  It helped that my appointment was merely to have my teeth cleaned, and that fortunately they weren’t exposed to drilling of any sort.  Yet the positive experience can be attributed to more than just that. Interaction As… Read More

I look back on the past week with a sense of accomplishment.  I moved from one home to another, managed the contractor and the minor renovations that took place prior to and during the move, and continued to remain fully engaged with my business.  The one thing that I wasn’t quite sure I would be able… Read More